Online Automotive Ltd

Average score: 4.2/5
(5 reviews)
   https://www.onlineautomotive.co.uk/
   Unit 6-8, Minton Business Centre, Main Road, Rothersthorpe Avenue Ind Estate, Northampton NN4 8ES, UK
   +44 1604 666711
   Auto parts store

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Opening hours

Opening hours
Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM

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Reviews

All reviews

    Showing 5 reviews
  1. Rating:

    5
    I was really pleased with the service I received. Sarah was very professional, polite and knowledgeable. The delivery service is outstanding. I would highly recommend them to friends and family.
    Thanks for making my shopping experience easy .
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  2. Rating:

    1
    Pre-sales support is good, but once you have purchased a product the customer care is just awful. The exhaust I purchased (£300) is clearly manufactured incorrectly (the catalytic converter is welded 180 degrees wrong in rotation), it grounds out on the road. I sent numerous emails with detailed images of the issue. I received one call from a very rude lady telling me off for sending ‘too many emails’. They have now decided to ignore my requests for help, so I am left without a vehicle for transportation. Note that they do not offer a telephone number to call for customer care, instead you have to email which they clearly like to ignore as much as possible. I’ll now have to dispute this purchase under section 75 of the Consumer Act. APPALLING CUSTOMER SERVICE – AVOID!! (I’m sure the owner will put a response to this, asking me to contact customer care. My response is… you sir, need to check your staff as they are rude and very unhelpful).
    UPDATE &#82...
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  3. Rating:

    5
    Super service by onlineautomotive, spoke to the technical team. They located the part I was looking for, placed the order over the phone and it was delivered next day bu DPD. Very securely packaged.
    Part fitted exactly on my car without any issues. the part was half the price that the BMW main dealer was charging.
    Highly recommend, would definatly use again.

    Purchased from – https://www.onlineautomotive.co.uk/
    Part no: WPR0471L WAI Electric Window Regulator Front left (£72.86)
    For my faulty 2004 BMW 3 Series Saloon 4-door E46 Front Passenger side Regulator.

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  4. Rating:

    5
    The way they do customer service should be taught in schools. I got even phoned up that I have ordered the wrong parts for my vehicle and they recommend a different one. These small details in customer service makes a huge difference. Delivery turnover was less the 48h promptly to my door. Very happy customer here and would give them a 10 star review if I could. Thank you!
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  5. Rating:

    5
    A great company to deal with. I ordered an exhaust for my Jeep Cherokee for which they contacted me to ascertain that I had ordered the correct item prior to despatch as it had showed up as an anomaly on their system. I confirmed it as correct and the item arrived two days later. They then called me two weeks later just to check that all was in order. That is customer service at the highest level. A big thank you to the team and keep up the good work.
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