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| Monday: 9:30 AM – 4:30 PM |
| Tuesday: 9:30 AM – 4:30 PM |
| Wednesday: 10:00 AM – 4:30 PM |
| Thursday: 9:30 AM – 4:30 PM |
| Friday: 9:30 AM – 4:30 PM |
| Saturday: 9:30 AM – 1:00 PM |
| Sunday: Closed |
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Showing 5 reviews Rating:3 Always long queues with only a few tills. Good coin change machine which is a what saved this review from being lower. Staff are friendly but just more tills are needed. They had more and got rid.
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0 You have already voted! Rating:1 Wanted to pay in some money using ATM.
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0 You have already voted! Rating:5 I rarely go into the bank, as I normally do online banking, but my card reader had broken and I needed to sort out my rent urgently. Since the pandemic is still ongoing and Northampton is a high risk area, I was feeling quite nervous about going into the bank. From the outset, one of the women working in the branch (sadly didn’t get her name) could tell I was a bit stressed and immediately went to get me a new card reader. Rather than leaving me to do the bank transfers myself at home using the new reader, she did them all for me and talked me through the whole process. She was so helpful and patient with me, in spite of how flustered I was!
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0 You have already voted! Rating:1 I opened a bank account with them , I received pin and card very quickly. When I went to them to activate my card one of their employees told me look something went wrong your bank account was closed…… And I still didn’t received any information/ letter with explanation why they closed it In few days after opening it ! Really ??
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0 You have already voted! Rating:3 I have banked with NatWest for fifty years. In recent years I have witnesses a steadily deteriorating level of service within the branches. The Drapery branch is no exception. The most recent refurbishment, in which the traditional tills were removed, is a customer service disaster. The new arrangement allows for absolutely no privacy and the fact that staff are often oblivious to this fact exacerbates the problem. There appears to be no consistent management of the ever longer queues, with people being taken out of the queue and given service ahead of those who were there before them. I recently observed a cashier handing a large sum of money to a customer with absolutely no exercise of discretion. It is hardly surprising that we hear news reports of people being mugged as they leave bank branches after withdrawing cash. Under the traditional till arrangement, the transaction would have taken place within the teller’s domain on the other side of the screen, witnessed only ...
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Thanks for submitting your review!Karen
User
Got error message, went to the counter.
They got the cash out.
I asked multiple times if the amount they have is everything that was put in the machine. Because I was £20 short.
And they said that they don’t have it, asking me for my phone number to investigate and re-count whatever was inside the ATM.
Later on we found out that £20 note got stuck in the machine.
Why didn’t they tell me that the first 2 times when I asked to double check the machine…..
Madison
She even helped me to cash a cheque using the new machines, which were hugely convenient. I cannot commend the service I received today highly enough. I went in feeling nervous and frustrated, but came out feeling calm and relieved, all because that woman went above and beyond the call of duty to help me.
User
I will not recommend this bank to any of my family friends etc. etc.
Adrian