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| Monday: 9:00 AM – 6:00 PM |
| Tuesday: 9:00 AM – 6:00 PM |
| Wednesday: 9:00 AM – 6:00 PM |
| Thursday: 9:00 AM – 6:00 PM |
| Friday: 9:00 AM – 6:00 PM |
| Saturday: 9:00 AM – 6:00 PM |
| Sunday: 10:30 AM – 4:30 PM |
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Showing 5 reviews Rating:1 Extremally disappointed with the service received yesterday afternoon from the OFFICE store in Grosvenor Centre.
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0 You have already voted! Rating:5 Holly served me when I was trying to find shoes for my boyfriend. She gave such good advice and ended up buying a pair, she was great highly recommend
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0 You have already voted! Rating:1 I went to this store been many times before purchasing boots the staff are rubbish they don’t want you to buy anything won’t be returning
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0 You have already voted! Rating:1 Very disappointed! I went to the store many times and wanted to buy 3 different shoes. The staff always said that they were out of stock, and only available online WITHOUT checking in their stockroom. Bad customer service!
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0 You have already voted! Rating:1 Terrible customer service. Staff extremely rude (even the main manager.) I wanted to get some shoes swapped out because they have been damaged (bare in mind that they are less than a year old and had warranty from the shoe company) and the main manager just told me that they are worn and she refuses to swap them out then I explained further and she just gave me the biggest attitude you could ever think of. So rude, never going back there again. Please don’t ever buy shoes from here because if you have a problem with the shoes they won’t service you as expected.
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Thanks for submitting your review!Stanislawa
Very poor management. Bad customer service.
I would advise all staff from this store to visit Puntland or Primark to learn from them how to treat your customer so they can feel valuable and happy!
Your shop which sell expensive brands footwear you should be an expert in great service to make your customer happy to return and buy more.
You sell best footwear brands but the customer service is extremally low. I would not go back to this store ever again!
I picked 3 pair of shoes in the store and wanted to pay for all of them. I had one pair which costed me £75 to return which was purchased just over 14 days ago. Nothing wrong with the return one just change mind and decided to go for something else.
The lady refused to accept the return since was over 14 days. I thought that there is 28 days return policy this is why I did not show earlier. I wanted to buy 3 pairs of n...
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