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| Monday: 9:30 AM – 3:00 PM |
| Tuesday: 9:30 AM – 3:00 PM |
| Wednesday: 9:30 AM – 3:00 PM |
| Thursday: 9:30 AM – 3:00 PM |
| Friday: 9:30 AM – 3:00 PM |
| Saturday: 9:30 AM – 1:00 PM |
| Sunday: Closed |
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Showing 5 reviews Rating:1 Today I went to the West Bromwich bank with my wife and my father. The reason is because my father wanted to transfer some money to me as a gift because I will buy a house and he wants to help me. There in the office that was supposed to “serve” us was an Indian woman (we don’t know her name). Literally she wouldn’t let my father transfer the money because she said don’t give it as a gift, give it as a loan and she insisted, while my father explained to her that he is not interested in what she was saying but he wants to give it as a gift ( he will do the same with his other children) and she used to tell us without us even asking her that many children make fun of their parents and steal them, as if my father is stupid and old. But the highlight is that she insulted my pregnant wife by saying that because my wife might be from Western Europe (which she isn’t but it doesn’t matter) she can fool him and steal his money. Above all, when my fathe...
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0 You have already voted! Rating:5 This my local branch and over the last 10 years that I have used this branch I have had some good and really bad experiences.
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0 You have already voted! Rating:1 Barcalays has always been the worst and this time the was no difference it’s always such a long wait in every branch I would not use it again if I could.
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0 You have already voted! Rating:1 Told me that no appointment was required, Josh would be there tuesday to thursday, came to branch on thursday and found out Josh wasn’t working and because I didn’t have a appointment, they just kept me waiting for 1 hour on purpose saying I would be seen but then I was asked to go home and come back another day with appointment. Very bad experience!!
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0 You have already voted! Rating:1 Probably the worst branch I’ve been to. I had to change my name on my account and the wait time was ridiculous. I have another account with HSBC and that took five minutes, I was in and out. The customer service is shocking and they have more staff just hanging about rather than seeing to customers. I ended up walking out as I had to wait 40 minutes and I still wasn’t seen
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Thanks for submitting your review!Parvinder
Atanas
However, this December I deposited some money using a branch machine but the money was never processed by the machine. After, a few enquiries with Barclays online teams and a few call I was told to go to the branch as they would have to check that particular machine that I have used as there was no record of the deposited money.
I went to the branch a 09:30 on 28th December 2023. The member of staff that deal with this was NANA.
She resolved the issue very efficiently despite it being a very complex problem. Despite telling me it could take upto 7 days before it is fully resolved. Nana called me on the same day at 16:00 to confirm that they have identified the problem with the machine and that the money will be deposited into my card.
As it took some time for this to appear on the system and this to be seen by the online Barclays team. I was again told to go ...
User
Jannatul
Faiza