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| Monday: 9:00 AM – 3:30 PM |
| Tuesday: 9:00 AM – 3:30 PM |
| Wednesday: 9:00 AM – 3:30 PM |
| Thursday: 9:00 AM – 3:30 PM |
| Friday: 9:00 AM – 3:30 PM |
| Saturday: 9:00 AM – 1:00 PM |
| Sunday: Closed |
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Showing 5 reviews Rating:1 It is a very, very bad, petty and ridiculous place The employees are not helpful at all They are even ignorant of the system and laws
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0 You have already voted! Rating:5 I am surprised at all the negative reviews. I have been a customer for 20 years and I love the staff at this branch. The manager Nick and his assistant manager Jay have always been helpful and attentive as well as the staff. I just wish they didn’t take away the customer service desk which used to be placed at the front.
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0 You have already voted! Rating:5 I had a good experience so far, idk why people are so demanding from bank employees. They just do their job, we can’t expect them to show some funny stunts to impress us. I personally find it great so far.
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0 You have already voted! Rating:1 Went in there and had a shocking experience with the customer service skillset. Rude and lazy behaviour is running this place. No care for disabled people either. What’s the point in giving your front staff the laptops and tablets if people with crutches need to stand up and go to them when all they need is a simple service like statement for instance. Wouldn’t it be more respectful and efficient if staff could go where they are seated and assist them?
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0 You have already voted! Rating:1 Shocking customer service and clear lack of training and knowledge at this branch.
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Thanks for submitting your review!amoros
Yolander
hit
Nirmal
If you are not built for a customer facing environment or simply not happy with your job, just quit it! There are a lot of people without jobs that would be happy to do it in a grateful way. Whenever you ask a valid question related to bank processes, all you get is silence (in a rude way) or completely random answer that has nothing to do with the question. You end up feeling unwelcome.
Jack
Went into the branch multiple times to reopen a help to buy ISA, to be told it’s not possible when I have paperwork to the contrary. Assured they would get in touch with the ISA team to get it reopened to then having no contact and have to revisit the branch for them to lie to me. They repeatedly told me they were in the process of sorting it, took paperwork which then ‘wasn’t on the system’ when I attempted to resolve the issue myself.
There is a severe lack of training and knowledge at this branch, coupled with the poor customer service. If you need anything sorted go to the Walsall branch they are much better and actually have the patience to listen to your problem and attempt to resolve in front of you.