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| Monday: 9:30 AM – 3:00 PM |
| Tuesday: 9:30 AM – 3:00 PM |
| Wednesday: 9:30 AM – 3:00 PM |
| Thursday: 9:30 AM – 3:00 PM |
| Friday: 9:30 AM – 3:00 PM |
| Saturday: 9:30 AM – 12:30 PM |
| Sunday: Closed |
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Showing 5 reviews Rating:1 Absolutely disgusting attitude. I do not own bank no money, or ever had any issues with it until last week. Due to post office making too many pay in attempts it has sent me over the pay in limit. I came to the bank to deposit money and also make enquiry as why I can’t use cash deposits in a cash point or post office. The way I was spoken has sent me in to a complete shock. Do people actually know what customer service is? I was made feel as I came to beg for money, yet I was there to deposit it. Women told me that ‘You people always coming here complaining about this same issue. Instead sit down at home, grab a paper and the pen and work it out yourself what is your issue.’ Excuse me, what? Why are you at work if you hate it so much? Then she began counting few transactions(including bounced one’s) and told me that she doesn’t understand how I couldn’t see that it was over the limit just there. I had to explain her a logical conclusion, the transactions n...
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0 You have already voted! Rating:1 Been with Santander for 10 years with my personal business account (self employed). I have seen my club go from part time alongside other work I did, to now turning over £100,000.
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0 You have already voted! Rating:4 I had a good experience today at Santander. There was no queue and the lady who saw me was very helpful and professional.
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0 You have already voted! Rating:1 I have attended this branch and had great customer service via clake a gentleman whom wears glasses his amazing and friendly to customers.Now the negative of this visit ….. A lady on entry was brilliant at meet and greeting customer , lined up at counter as i needed a print out of account was seen by a abrupt male clark an asian man who shouted and was dismissive of my request or too lazy …….. directed me to another colleagues within one of the rooms .he was so loud that his colleagues at the entrance heard him and was able to assistance ,without me mentioning a thing due to this male clake loud voice .had to wait another 20mins to see this lady in the room for her to tell me she has to request print out via head office .by this time i was annoyed assume she processed request ,and i would receive in 10 days .
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0 You have already voted! Rating:1 I was met near the entrance by a worker there who asked me what I needed help with. She conducted herself in a professional manner to start with and then told me that I would need to wait to be seen and so I waited. 10 minutes had passed and the worker who I was pointed in the direction of before was free, however the worker who had met me initially decided to leave her post and didn’t bother telling her colleague that I was to be seen by her. I then had to wait another 10 minutes as another customer were seen before me even though it was highlighted that I had been waiting for longer! The worst experience I’ve had with any bank ever!
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Thanks for submitting your review!Marina
Lee
My accountant suggested I switch to a Limited company. Took a while to speak to someone with April closing in. Eventually spoke to Tauheed who asked many questions. Despite being business manager there was a lot of things he needed to go check up on. He seemed concerned I purchase custom boxing gloves abroad… however I then checked and found that I no longer need to send overseas payments anyway.
I was to have to wait several days for a response. In the end I had to chase him. He said he was still waiting a response but currently it would be either £7.50 or £12.50 a month. Following day I chased as still no response as promised and he emailed to say they can’t offer me anything right now???
I asked for reasons and he couldn’t say anything on email. He said he tried to call and I had expla...
User
They have good social distancing and cleanliness measures in place with hand sanitizer and barriers. All the staff were also wearing masks and gloves.
I felt very safe and my visit was efficient and easy. I would definitely recommend this branch.
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10 days passed i called up customer service to my disbelief nothing was processed ……The gentleman over phone dealt with my now irate attitude ve...
Pradeep