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| Monday: 9:00 AM – 5:00 PM |
| Tuesday: 9:00 AM – 5:00 PM |
| Wednesday: 10:00 AM – 5:00 PM |
| Thursday: 9:00 AM – 5:00 PM |
| Friday: 9:00 AM – 5:00 PM |
| Saturday: 9:00 AM – 1:00 PM |
| Sunday: Closed |
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Showing 5 reviews Rating:2 Been with TSB for 30 years and I think Saturday service is terrible. When you want to deposit cash there are no counter staff to take large amounts of money and are told to use the cash point machine but only a small limit is allowed to be deposited. Feel sorry for businesses if they are paid cash and unable to deposit their money to then transfer it to his employees for the work carried out.
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0 You have already voted! Rating:5 Great Bank always there deposting withdrawing cash and doing other things there the staff at the West Brom branch are so helpful.
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0 You have already voted! Rating:5 Went into branch at 12.30 last Saturday not realising it closed at 1pm. When we arrived the security guard was really friendly and advised us where to wait. There were several people in front of us and it was a bit of a wait. We were quite conscious that it was nearly closing time, but the staff were extremely professional and friendly, and did not make us feel rushed. We were in on mortgage related business, and the member of staff had to get a colleague to advise. It was lovely to see that there was obviously a culture of support in branch. As there was a slight issue with a transaction, another member of staff was also requested to check details, and again, this was done in a friendly and supportive manner. It was probably about 1.15 by the time we left (apologising for keeping them behind), but they were polite and friendly throughout. Excellent service
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0 You have already voted! Rating:1 I will not say its worst bank… My experience as the customer was at the beginning really good, think about it…everything for free, easy to use Internet access but mainly very helpful customer service no matter I’ve went to branch or have queries over the phone.. Always I was appreciated how my enquiries was sorted… True so branch was small in most cases and not really attractive but they always been trying to make whole process quickly and professionally. Since the last two or three years I noticed small things had changed in not really way I like it , but still I was attached to this Bank .. Until now.. Since more than month I am under restrictions and investigation regarding my payments.. At the beginning branch staff was only able to on piece of paper tell me what documentation I need to send via email to there fraud department, called tier 1… Sadly no one was able to explain what and why I need to do that I simply have to.. I will not count nu...
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0 You have already voted! Rating:1 Disrespectful staff. Doesn’t want to help you at all and then laugh at me when I asked for my bank statements. Gave me threat’s saying they block my account when I disagree with what they said. Also they wanted £5 for one statement paper, but no where else they charge that just this bank. Really disrespectful staff, no manners at all, not enough knowledge of customer service. Long waiting queue’s. Not good bank at all GO BARCLAYS.
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