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| Monday: 9:00 AM – 6:30 PM |
| Tuesday: 9:00 AM – 6:30 PM |
| Wednesday: 9:00 AM – 6:30 PM |
| Thursday: 9:00 AM – 6:30 PM |
| Friday: 9:00 AM – 6:30 PM |
| Saturday: 9:00 AM – 5:00 PM |
| Sunday: 10:00 AM – 4:00 PM |
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Showing 5 reviews Rating:5 I was pleased with the service that I received from Adam Ahmad from start to finish, alongside David. From the beginning of the conversation, Adam knew exactly what I was looking for, and he met all the specifications I was looking for in a car until the end. My experience was excellent, and I felt at ease; everything was on point.
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0 You have already voted! Rating:1 The most unhelpful bad mannered uncooperative
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0 You have already voted! Rating:1 After 2x cancellations from the dealership, I would never use them again, why take on ‘simple work’ & promise that car will be done same day when they can’t fulfil simple recalls/jobs. 2 days out of work now & they can’t even bother to sort things out. Disgusting behaviour by aftersales, their standards in general have dropped drastically ever since they’ve closed their other branch & ‘a sorry’ is just not good enough, we’ve spent a fair share with these guys but I guess that means nothing, AVOID!
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0 You have already voted! Rating:1 If I could have given zero stars trust me I would have. The worst service I’ve ever experienced.my car failed its M.O.T primarily due to a corroded sub frame. Brought the car in for inspection, the person dealing with me was going all over the place with what was wrong etc, eventually I asked him if the car was safe to drive. At that point he had to go back to the technician and ask the question. Obviously the technician said no. The car had to be left with them, for an inspection then Mercedes in Germany would decide if they would repair the vehicle under warranty. I left the car, no courtesy car offered , £35 cost for taxi to go to work. I then had to loan a vehicle. The only saving grace was the part which was originally scheduled to get to the 18/02/24 got there earlier & so was able to collect my car 09/02/24. If I’m honest I got two phone calls 08/02/24 from a young man , he was the only person that seemed helpful & genuinely wanted to help. When ai collected the car th...
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0 You have already voted! Rating:5 We are so pleased with the service we received from John, Ciara and the team at Mercedes-Benz on the Warwick Road in Solihull. Our local dealer in Berkshire did not have the vehicle we wanted but the team in Solihull was able to locate the vehicle from its wide network of branches and we collected it yesterday. From start to finish the process was excellent and very straightforward, the team members are approachable, knowledgeable and very easy to deal with. We would have no hesitation in recommending Mercedes-Benz in Solihull.
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Thanks for submitting your review!Yasmin
Thanks so much to Adam for going the extra mile in your service.:)
Coleshill
Manager rude & obnoxious.
I telephoned beforehand to check they had the parts for my appointment.
1 hour later whilst waiting she came in & said we don’t have the airbags, I was annoyed & explained you have wasted my time.
She said with no emotion passion or meaning I’ll report it to the department.
That was it, not helpful whatsoever..
I did get bad vibes reading their reviews, but thought I’d give them a chance.Big mistake.
The bad reviews are all true.
Stay away from this business .avoid like the plague.
A
Leo
Carol