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| Monday: 9:00 AM – 5:30 PM |
| Tuesday: 9:00 AM – 5:30 PM |
| Wednesday: 9:00 AM – 5:30 PM |
| Thursday: 9:00 AM – 5:30 PM |
| Friday: 9:00 AM – 5:30 PM |
| Saturday: 9:00 AM – 5:30 PM |
| Sunday: 10:30 AM – 4:30 PM |
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Showing 5 reviews Rating:1 I tried to find out if BT guarantees the internet via Wi-Fi. The staff kept saying that they guaranteed wifi. But that wasn’t my question. they kept saying it was the same thing. I asked for some proof that they guarantee internet via Wi-Fi. The consultant suggested that I had to sign a contract and then they would give it to me and I would see it. After a few minutes of explaining to the staff that it was not the same, one of them said to the other, “Just live it.” Saying something like that in front of a client is impertinent and unprofessional. They don’t know what they’re talking about, and they don’t listen to questions. They say they guarantee something, but they can’t provide proof. The incompetence in this store reached the sky.
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0 You have already voted! Rating:5 Thank you Luke.top guy.there should be more like him.customer service was brilliant .
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0 You have already voted! Rating:4 I was served by Maslah, he was very helpful and polite and answered all my queries well. Love EE, best network to be on. Keep up the good work
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0 You have already voted! Rating:1 Had the opportunity to send phone purchased from the Google store back to Google or have repaired at the EE store Wolverhampton, supposed to be convenient and quicker.
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0 You have already voted! Rating:2 Helpfully unhelpful! What I mean is they are polite and do their best to be helpful but for 9/10 problems the answer is call 150 and talk to EE. The shops are just there to sell you phones after that they send you to a call centre. The staff try their best but haven’t got the authority to do much else than help you sign a contract. Sad but true.
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Thanks for submitting your review!Piotr
Derek
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James
Only one member of staff was pleasant (if I remember correctly Monica) evyone else just rude.
It was agreed the device was presteen.
Phone sent away followed by a call wanting £170 for the screen repair and told I had dropped the device because the technician had found a non-existent crack.
So had it shipped back to me and told them I would send to Google she warned me that Google had a reputation if not honouring the warranty.
Google did a fantastic job fixed the phone under warranty so wasted time sitting in the EE store being ignored and taking time out from work definitely not recommended never again
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