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| Monday: 12:00 – 9:30 PM |
| Tuesday: 12:00 – 9:30 PM |
| Wednesday: Closed |
| Thursday: 12:00 – 9:30 PM |
| Friday: 12:00 – 9:30 PM |
| Saturday: 12:00 – 9:30 PM |
| Sunday: 12:00 – 9:30 PM |
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Showing 5 reviews Rating:1 OF ALL PEOPLE, for the second time this Chinese Restaurant in Birmingham’s Chinese Quarter asked me to pay before I’d have my meal.
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0 You have already voted! Rating:5 Just had a drop in last minute late lunch. Very nice indeed. The pork belly was fantastic and melt in in the mouth. Definitely going back next time I’m up in Birmingham. The staff were really nice too!!
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0 You have already voted! Rating:1 I am utterly disappointed and appalled by the service I received during my recent visit. The staff’s behaviour was completely unacceptable, rude, and disrespectful towards customers.
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0 You have already voted! Rating:1 The customer service at this establishment is shockingly poor. I went in to order take away, but mid-order, the phone rang. The waitress stopped taking my order, answered the phone, and left me standing there without any explanation or apologies. She spoke on the phone for about 3 minutes. I had to get the attention of another waiter and explain what had just happened to reorder. Again, there was no explanation provided. Considering the high prices of the food (£13+ for a basic fried), one would expect at least basic customer service. I ordered fried rice and salt and pepper squid. £25 total bill .
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0 You have already voted! Rating:5 Aye there last night with my family. I really enjoyed a very tasty lamb dish served with spring onions and their fish in spicy Sichuan oils with vegetables. Most definitely recommend this place for lunch or dinner.
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Thanks for submitting your review!Alessandro
I’ve been there 4 times in the past.
Last time I paid in advance (no problem)
At this time, i said:
– I know this is not how this restaurant works, and I asked:
Did every single customer here paid in advance?
The waiter didn’t justify and persisted that I must pay in advance.
He then asked me if I have an UK Bank card, which I confirmed.
Then the waiter walked away.
So I had chosen my meal, and he again asked me to pay in advance.
Which I replied, there’s no way all these people here paid in advance.
Bear in mind I noticed that I was the only black customer in this small but full restaurant.
So, of course I left the venue.
Just at the corner I met 3 Police officers (1 Black + 1 Caucasion females and 1 Caucasian male)
The Black female, never opened her mouth (youngest and clearly new to the Force) and the Caucasian male Police officer (early
40’s) s...
Ray
Kana
When dining out, we should never experience discomfort, disrespect, or yelling. The server’s behaviour was inexcusable and went against all standards of customer service and hospitality. We are the ones keeping the business operating by choosing to dine there and spend our money there. It is unacceptable to receive such open hostility and rudeness.
Regardless of any mistakes or misunderstandings, service staff should never subject anyone to yelling at or disrespecting them. I expect much higher standards of politeness, decorum, and conflict resolution. The staff’s conduct portrayed a complete lack of hospitality training or care for providing a pleasant dining experience.
I rarely write negative reviews, but this incident was so intensely frustrating that I felt compelled to share it p...
Nana
Nathan