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| Monday: 9:30 AM – 5:30 PM |
| Tuesday: 9:30 AM – 5:30 PM |
| Wednesday: 9:30 AM – 5:30 PM |
| Thursday: 9:30 AM – 5:30 PM |
| Friday: 9:30 AM – 5:30 PM |
| Saturday: 9:30 AM – 5:30 PM |
| Sunday: 10:00 AM – 4:00 PM |
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Showing 5 reviews Rating:1 Poor customer service in store.
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0 You have already voted! Rating:1 New Look – West Bromwich
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0 You have already voted! Rating:5 I went in this shop because it had a sale on l did buy a jumper which was very small but it still fit
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0 You have already voted! Rating:1 Nice friendly staff but the changing rooms are absolutely grim, dont look like they are ever swept and there is thick layers of dust above you, ive never felt so uncomfortable and dirty in a changing room before.
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0 You have already voted! Rating:4 Accompanied my wife on one of her many visits. While there’s nothing here for me, I can see why she likes it. Such a large shop with so much choice for women. She says their sales racks can be very good at times too.
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Thanks for submitting your review!Angi
I tried to return an item.
I had taken the tags off to wear the item but realised after five minutes it was way to big, so put it and the tags in a bag to return.
I also had the receipt, but, when trying to return them in store I explained I’d worn them for less than five minutes and had the tags and receipt but was told they wouldn’t be accepting them because they didn’t look in new condition… they are.
I’m now stuck with an item that’s too big.
Won’t be retuning to that store in particular again. Manager was abrupt and had poor customer service.
Sandy
I went to return some items and haven’t done this before and the process of returns has changed so I managed to complete this and had my QR code ready only to be told by the sales assistant that I needed to have sealed the bag. The seal on the bag wasn’t working so I asked if I could use their sellotape to seal but the sales assistant said no. I was shocked at this as it’s only a bit of tape I needed and then the return could have been done but this member of staff had zero customer service skills and completely lacked common sense! I had to leave the store obviously annoyed and now have to come back on another weekend when I’m free to do the return!
Absolutely ridiculous this member of staff was and management need to look at this otherwise this store will go downhill.
Glad
C
User
Mostly she orders online and does click and collect, which was the purpose of our visit this time. I see some people saying the staff are arrogant, but they seemed nice to us. I asked my wife to give me her rating out of 5 for this place, and she’s gone with 4.