Costa Coffee

Average score: 3.2/5
(5 reviews)
   https://www.costa.co.uk/
   35 Mill Lane, Solihull B91 3BA, UK
   +44 333 003 5883
   Coffee shop

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Opening hours

Opening hours
Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 8:30 AM – 5:00 PM

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Reviews

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    Showing 5 reviews
  1. Rating:

    1
    Went in for tea and toast. Forgot my toast order so brought the toast over later and it was raw, I asked if it could be toasted more and polite gent did so. Got it back toasted one side but still raw the other. Went to counter, tried to get barristers attention to which she said she was busy and commenced screaming (like balling) for a colleague. Polite gent came over and saw toast was raw and said he would get me another. This one came, raw again. I went to the counter to return it and screaming girl again too busy and just ranted in front of me. Not her fault, they just stick it in the machine (ever tried turning the bread over mid way?) she continued to rant and then finally realised her customer service skills and served me politely and gave me a refund. If you want to know which barrister, one of her rants is she wasn’t meant to be in that day. Really poor Costa, expected better.
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  2. Rating:

    5
    Visited today for a Carmel frapp and dion (think that’s her name) was a delight. Watching her serve the customers whilst I waited for my drink put a smile on my face
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  3. Rating:

    4
    Coffee is OK, service, the girl are a bit forgetfull, as you wait for your order you get some of what you asked for, but when you remind then they are quick to react. Also always over fill your cup so you will spill it…
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  4. Rating:

    4
    Staff polite and friendly…coffee made to my order and very tasty . In a nice enough spot with outdoor seating too.
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  5. Rating:

    2
    I’m sitting in Costa with my wife and whilst trying to enjoy my coffee one of the workers decides to sweep dirt and dust mop the floors leaving them soaked and spray chemicals all over the tables. At the same time leaving spray bottles all over the place with kids about. No wet floor signs. The after using her hand to wipe debris off the seats goes and makes people’s food and drinks without cleaning her hand. No coshh awareness no food hygiene no respect for customers that do not wish to have a serving of chemicals with their drink and food. Leaving brooms mop and bucket lying around. What are they taught here. Very disappointed.
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