Costa Coffee

Average score: 3.0/5
(5 reviews)
   https://www.costa.co.uk/
   Unit 8, Windmill Shopping Park, Smethwick B66 3EN, UK
   +44 333 003 5883
   Coffee shop

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Opening hours

Opening hours
Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 7:30 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

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Reviews

All reviews

    Showing 5 reviews
  1. Rating:

    5
    Devyani and Poonam are so sweet. They are so kind and helpful.
    Best customer service here.
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  2. Rating:

    1
    Served by a tall english lady, was very rude. A heavily pregnant lady needed to use the bathroom. And she was rude in her reply. Her attitude stinks. Needs to learn how to talk to her customers. Or else needs a career change.
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  3. Rating:

    3
    Customer service wasn’t great here. I like their coffees, however, to use their bathroom, there is a code on the door. They don’t give you the code, (like most places), you have to wait for them to be free to let you in. On this occasion I had to wait ages. Not really acceptable.

    When I was eventually let in, it was untidy and wet everywhere.

    I wouldn’t recommend this branch of Costa Coffee.

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  4. Rating:

    5
    The Americano made by Rachael is very good! The hot chocolate too! So nice they are both best described as sexy! However their chocolate brownie is so common doesnt have the lift! Thats why I bought my own!
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  5. Rating:

    1
    Arrived at location at 5.15pm but chairs were already up on tables and floor being mopped. Asked the manager (who served me) politely if it was still open because it said it closes at 6pm. After being glared at through her glasses she said it closes in about… (pause) 30 mins. So preferred coffee and went to the toilet but it was locked off. Asked if I could use it and was told it had been ‘sanitised’ and can’t be used now. I then took a seat to drink the coffee and the manager went outside to get the big bin and bring it inside! Great place. Maybe a senior manager needs to speak to the manager and give some advice about customer service. Please.
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