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| Monday: 9:30 AM – 6:00 PM |
| Tuesday: 9:30 AM – 6:00 PM |
| Wednesday: 9:30 AM – 6:00 PM |
| Thursday: 9:30 AM – 8:00 PM |
| Friday: 9:30 AM – 6:00 PM |
| Saturday: 9:00 AM – 6:00 PM |
| Sunday: 11:00 AM – 5:00 PM |
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Showing 5 reviews Rating:5 I had a great experience in apple touchwood as I was helped by Teeno from the Repair team. He was thoughtful, and guided me very considerately through a MacBook repair. I felt completely reassured with Apple’s service and repair process. He was kind and explained things step by step. he has a real instinct to understand customers. Good work!
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0 You have already voted! Rating:5 Bridget was very knowledgeable and provided excellent customer service. She showed me how to get the best out of my phone and highlighted features that I had access to but was not currently using. She is passionate and very helpful. Also provided lots of suggestions for my next purchase. It was a pleasure visiting the store because of her.
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0 You have already voted! Rating:5 Excellent customer service from the staff here. They understood my needs and advised on the most suitable IPad for me and then ensured it was all set up for me to be able to use immediately.i am clueless when it comes to tech but they explained everything in clear terms and allowed me plenty of time to try things out and answered all my questions..no matter how dumb they must sound to experts. A really enjoyable and informative experience.
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0 You have already voted! Rating:5 My experience was with the very knowledgeable genius bar staff, who were very efficient and technically competent. Was informed very clearly of every step of process to fixing my issues. All these GB staff seemed to be very efficient at multi tasking with other staff queries.
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0 You have already voted! Rating:5 Had to visit the Apple Touchwood shop and the Touchwood Centre Solihull after one of my Apple products failed.
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Thanks for submitting your review!Shazaan
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linda
Keith
If I have a concern it would be – why have the need for these staff if Apple products were as reliable / sturdy as per reputation. Way too many customers with some kind of product issue.
Warren
The appointment was made online following a few calls to rectify my issue over the phone.
When I arrived the staff were very friendly yet professional. They ended up keeping my device for 1 and a half hours while they reinstalled the operating system. They were fabulous, they completed the work and there was no charge.
Can’t thank them enough.
The Touchwood Centre is a very pleasant shopping Centre, it’s clean and very well set out. The Apple Touchwood shop is a large open plan store with lots of mobile devices on show for customers to pick up and scroll through.
As previously mentioned, the staff are really friendly and there are at least 10 members of staff so you shouldn’t be waiting too long (I believe there’s an appointment system, I would also recommend booking before you hand)
There is plenty of parking in a couple of underground car parks that are accessible via escala...