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| Monday: 8:30 AM – 5:00 PM |
| Tuesday: 8:30 AM – 5:00 PM |
| Wednesday: 8:30 AM – 5:00 PM |
| Thursday: 8:30 AM – 3:00 PM |
| Friday: 8:30 AM – 5:00 PM |
| Saturday: 8:30 AM – 2:00 PM |
| Sunday: Closed |
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Showing 5 reviews Rating:1 Disappointed. Ordered some flowers after looking at the Orchard website. I Choose the “Flowers, Bear and Chocolates Gift Set” the pictures matched the online description – ” A lovely gift set that includes a lovely soft toy bear, a box of assorted chocolates and a beautiful arrangement of 6 of the finest red roses.” Obviously the price £50 reflected it was Valentines Day. So you can imagine my reaction and disappointment when my wife came home with the flowers when i noticed not one Red Rose instead they were pink. When i spoke to the lady on the phone at no time was i told they had no red roses i even confirmed code . I even paid a extra £10 to add some red carnations to bulk out the flowers. The description also said box of assorted chocolates instead they sent a box of raspberry flavoured ones. I feel i have been ripped off.
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0 You have already voted! Rating:1 I firmly believe when you’re disappointed with something you’ve purchased, you as a customer have a right to complain if its not to a certain standard. Additionally when you complain, you should be heard, not dismissed, shut down, talked over and made out to be a liar. Whatever happened to ‘the customer is always right?’
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0 You have already voted! Rating:5 Ordered flowers for my Aunties funeral, they were beautiful, very pleased indeed, would highly recommend. Thank you !
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0 You have already voted! Rating:5 The roses delivered for our 10 year wedding Anniversary were so beautiful, perfect and amazing. My wife loved them and she was so surprised! Excellent friendly service and on time.. as she just got home and was able to enjoy her surprise.. Thank you so much xx
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0 You have already voted! Rating:5 Ordered birthday flowers which were presented very well and service at the shop was freindly and helpful also lady who delivered the flowers was really nice so all in all the staff at orchard florist was superb and definitely recommend orchard florist.
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Thanks for submitting your review!Mark
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Anyway in a nutshell… substandard work, the ugliest wreath with flowers not in proportion to the size of the overall tribute. Barely sprayed. It wasn’t so much the sad condition of the wreath that led me to leave a review, it’s the attitude of the staff when pointing out my disappointment. If you’re unable to deliver in whatever timescale afforded, say so. Don’t take people’s hard earned money and then ask them ‘what do you want me to say about it?’ when it looks a mess!! Wish I recorded the call. Ridiculous. Its a NO from me.
Susan
pritpal
K