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| Monday: 7:30 AM – 5:00 PM |
| Tuesday: 7:30 AM – 5:00 PM |
| Wednesday: 7:30 AM – 5:00 PM |
| Thursday: 7:30 AM – 5:00 PM |
| Friday: 7:30 AM – 5:00 PM |
| Saturday: 8:00 AM – 12:00 PM |
| Sunday: Closed |
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Showing 5 reviews Rating:1 I have been coming to howedens for the last 10 years. I have bought many customers to this branch and have helped them generate a fair few sales over the years. Paid cash for most my sales and any credit raised against the account has been paid straight away. Now, one customer ordered a kitchen in 2022. A lot of items where missing from the order. Not a problem as this is expected from majority of kitchen suppliers. We simply went in store and told them items where missing and these are normally replaced. For some unknown reason the person behind the counter, who I believe has since left the company, charged these missing items to my account without telling me or letting me know he had done so.
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0 You have already voted! Rating:3 Never had any issues with the staff on the counter or the multiple deliveries I have had with the same driver and once from a driver from Halesowen have always been excellent.
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0 You have already voted! Rating:1 Bought a kitchen here last year. The planning and design was relatively easy. I was on a tight timeframe so ordered what they said they had in stock. Then had horrendous problems with getting everything delivered – theyd just forget things and had to wait for some things to actually come into stock. Literally ended up with kitchen fitters sitting waiting for products to be delivered halfway through the fitting.
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0 You have already voted! Rating:2 This branch gave me my order wrong twice.
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0 You have already voted! Rating:1 Just unless service, avoid this depot if possible, people that are working in there doesn’t really care about customers, waiting on the rain outside. Spending time for a call and collect and they couldn’t find a order. Really disappointed. I hope someone from the top is going to sort it out asap.
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Thanks for submitting your review!Gurpreet
1 year later and with no prior notification I was sent a invoice for the missing items. Upon receiving the invoice I went straight to the branch to question it. They told me they will look into it and give me a call. Seems like neither of them things happened as I was sent a summons letter 3 mo...
User
But the miserable warehouse man who has worked there for years needs a personality transplant.
Never offers anything resembling good customer service or ever been polite or courteous.
Berney
After multiple calls, including to head office, I was promised a goodwill payment by way of apology. However, when I went into store, no-one knew anything about it. Multiple calls and no one ever phoned back. I’ve tried emailing and apparently they have no record of it. They are no longer replying to me.
Strangely my order was processed under some random name. Something odd going on.
Shame cos the kitchen is nice but I wouldn’t recommend based on the service from this branch. Seems they take your money and then don’t care.
Aseeya
Steve is particularly unhelpful and rude.
Makes you wait 15 minutes out in the cold.. Does not check for stock and tells you to call back after a couple of days, which causes delays in getting work done.
Would think a company like this would have better customer service.
User