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| Monday: 8:30 AM – 12:00 PM, 1:00 – 6:00 PM |
| Tuesday: 8:30 AM – 12:00 PM, 1:00 – 6:00 PM |
| Wednesday: 8:30 AM – 12:00 PM, 1:00 – 6:00 PM |
| Thursday: 8:30 AM – 12:00 PM, 1:00 – 6:00 PM |
| Friday: 8:30 AM – 12:00 PM, 1:00 – 6:00 PM |
| Saturday: Closed |
| Sunday: Closed |
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Showing 5 reviews Rating:5 I’m surprised at some of the reviews here but I suppose we are always so quick to write a review when we’re unhappy about something which is fair enough. I feel the need to rate penn surgery for the service I have received. This has been our surgery for 7 years We’ve never had any problems..we’ve had quite a few appointments/ bloody tests/ other tests/ queries etc recently relating to both me and my 2 children and I cannot fault this surgery. The reception staff are always friendly and helpful, ask all the right questions, Dr Pamma is just brilliant and understands your concerns. Brilliant surgery, I will always recommend them.
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0 You have already voted! Rating:1 My partner and I have both had consistently terrible experiences here since signing up a few months ago.
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0 You have already voted! Rating:5 The staff at this practice are fantastic. I have literally no complaints about them at all. You can usually get an appointment same day if it’s urgent, they have plenty of appointments to book in advance if it isn’t urgent, and everyone is professional. This is the first practice I have been registered at where the reception staff are competent, and in fact they go beyond that and are warm and friendly too, which comes as something of a shock after coming from PMMC down the road. One appointment I went in to see the doctor and within a few seconds they knew exactly what was wrong – obviously they did some tests to back it up, but they were proven correct. The nurse I have seen a few times, Denise, is particularly competent and friendly, and everyone seems very positive about working there. I cannot emphasise how much this practice should be seen as a shining example of what a GP surgery should be like. Cannot praise them enough!
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0 You have already voted! Rating:1 Very great resaults for there Reception staff requested information for the test that has bin sent to the Lab 9 days ago and Viky responded with you were asked to get bloods done!
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0 You have already voted! Rating:3 I really like this surgery the staff are good.
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Thanks for submitting your review!Lucy
Alex
Penn Surgery failed to process prescriptions on several occasions, leading to us both missing very important medication such as stimulants for my ADHD and antidepressants for her depression. They are extremely poor at communication; when transferring to them at no point did they take the initiative to tell me I was not approved for my meds. I had to chase it up upon finding my prescription wasn’t valid to discover that they’d done that, which is very negligent on their part. This also includes contact with the local pharmacy who they do not provide the correct information to and thus leads to many misunderstandings.
It is simply not acceptable. Nobody should have to deal with this many hurdles just trying to claim their regular prescriptions.
Worse still, despite being messed around with for over a month straight with several visits to the surgery and many calls back ...
Helen
Thomas
The blood test was requested by the Doctor and when i asked Reception for the request form for the blood test (what type so on)
I was tolde it might take some time for the request form to go to reception! now im told its in the spine you can book it online and the spine knows what type! Great!! Train your staff one knows what where and how the other persone has no info on what to do!
Now i chased the test with the hospital there head of Lab tolde me they can only give info to GP and Only GP! so now Viky whants me to chase down the test resault due to them having thousends of pationts and dont have time to chase test resaults!
After our phone call my partner has the same symtomes as befor amputation of galblader and now has high blood presure and iradic blood sugar with befor op was normal as the photo can ...
Reece
I would like to point out that Dr Bush is very dismissive and doesn’t listen to you or address any of your issues. It makes you feel disheartened when you’ve waited weeks for an appointment sometimes.
I asked for a second opinion from two other doctors, one in urgent care out of hours and one from Dr Martin, who both agreed on my condition.
I would like to give Dr Martin the younger one a 5 star review, he is truly brilliant and very caring. He listens and reassures you, and is very granular with the treatment he gives.