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Showing 5 reviews Rating:3 Stayed there about a month ago now for 1 night. Staff on reception were okay, there was a trainee there which wasn’t fully up to date with things and the person with her (not sure if it was her manager or just a colleague at the time we checked in late night) kept correcting her in front of us. Our room was the last one of the inn and it felt like it was a converted Travel lodge room! The heater wasn’t working. Asked the staff and she brought x2 electric heaters for us which was okay in the end. We stayed for 1 night and had breakfast in the restaurant in the morning. We wanted vegan/eggless options so the staff just handed us the allergens book for us to have a look at. Nothing was labelled (we had been to previous Premier Inns where items were labelled) and options seemed less compared to other Premier Inns. The place in general seemed abit rundown and not to Premier Inn standard. The shower also felt like it was the one at a Travel Lodge which was disappointing.
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0 You have already voted! Rating:3 Our room smelt very damp. A van got broken into in the car park, right next to ours. So not sure if the security is up to much.
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0 You have already voted! Rating:5 Best Premier Inn around. We travel all over the UK and stop in lots of Premier Inn’s and this one has got to be one of the best. All the staff are so friendly and welcoming. They can’t do enough for you, the rooms are always spotless as well as the communal areas. Von and the reception team are more like friends now and always have a welcome like no other. Location is ideal for motorists and public transport as well with a tram stop minutes walk away where you can get a tram into Birmingham.
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0 You have already voted! Rating:3 Room could’ve had fresh paint stains on walls along with holes in walls. Carpet didn’t fit. The breakfast was lovely can’t fault the staff in the Premier Inn or the pub where we had breakfast
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0 You have already voted! Rating:1 Whilst staying in this hotel for 2 night for work. I did not ask for my room to be cleaned whilst out a staff member entered my room and stole my La vie est belle perfume. Fuming to say the least staff where dreadful when approached they wasn’t interested. Spoke to the manager her reply was we can’t do nothing about it you will have to report it to the police..
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Ruth
Restaurant was ok but staff weren’t very attentive – especially at breakfast.
David
Lynn
Lorna