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| Monday: 8:30 AM – 5:00 PM |
| Tuesday: 8:30 AM – 5:00 PM |
| Wednesday: 8:30 AM – 5:00 PM |
| Thursday: 8:30 AM – 5:00 PM |
| Friday: 8:30 AM – 5:00 PM |
| Saturday: 9:00 AM – 12:00 PM |
| Sunday: Closed |
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Showing 5 reviews Rating:1 I am extremely dissatisfied with the customer service provided by the A-plan Insurance Shirley branch. My experience with them has been frustrating and disappointing.
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0 You have already voted! Rating:5 I have had my insurance sorted by A-Plan for the past 3 years now. They are amazing. My first contact was with Clair and she made sure I got put with the right people. She was so friendly and helpful. Carl has been my main point of contact. He saved me so much money on a home insurance quote and even got me more coverage than I had before. This year it was even cheaper. His customer service is amazing, he has always been so helpful and supportive, answering any questions or queries that I have. I would honestly recommend this branch. The help and support they offer is above any other company I have used in the past. They really make you feel taken care of as well as saving you money with competitive quotes.
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0 You have already voted! Rating:1 Would not recommend. Had a van insured for 2 years with them. Did not receive a renewal and they continued my insurance at an increased cost. When called to cancel they asked if they could try to beat my quote (£400 cheaper than theirs) I agreed and called back several times to check progress only because they stated I was still insured with them even though vehicle was not showing as insured on database.
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0 You have already voted! Rating:2 I didn’t find them helpfull … I previously had a policy canceled due to know fault of my own (which is getting sorted now ) it says on thier website they help with this sort of thing …they couldn’t find me anything in the end after 4 days of trying the 1st initial phone call with amina sounded promising but didnt get my call back and had to chase it up myself . In the end I found a policy myself online without even doing phone calls now in my opinion if they as professionals couldn’t find me one but I did myself they can’t be that great !everyone has different experiences but for me it was just a waste of time .
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0 You have already voted! Rating:1 I’ve used A plan for my commercial insurance for nearly ten years. Unfortunately I had to make a claim last October on my policy. I was told no problem your not at fault especially with 2 independent witnesses and a company will call you shortly. They took on all my claim. Only when I tried to upload my driving licence 6 hours later I saw hire vehice cancelled. I called the company to then be told I shouldn’t have been told it never shouldn’t have gone to this outsourced company through A plan. A plan were far from helpful. Calls and emails weren’t responded to frequently, admin work neglected delaying my payment for claim to name a just a few problems. I was told my van was written off. I took out many policy’s when insuring my vehicle to ensure if I was ever involved in an accident I would be fully covered and have least affect on my earnings and business under the advice given by the “professionals”. Little did I know the replacement vehicle...
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Thanks for submitting your review!Mazhar
Firstly, they sent me two different renewal insurance quotes through an online link. However, I was unable to access these quotes due to a login password problem. This lack of accessibility was already a red flag for me.
To my surprise, the branch decided to keep me on a higher rate insurance policy instead of offering me a more reasonable option that was available at almost half the price. I only became aware of this when they debited over £300 from my company bank account on July 13th. This sudden charge left me feeling deceived and taken advantage of.
When I contacted A-plan Insurance to inquire about the charge, I expressed my disappointment and requested to be placed on a better insurance deal. I have been a loyal customer for the past three years and have never made an insurance claim. However, it seemed that my ...
Laura
Jack
In the end cancelled 5 mins before they closed and went with vanline direct
Done nothing apart from waste my time and leave me guessing if I was in fact insured or not.
HAMZA
Chris