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| Monday: 9:30 AM – 6:00 PM |
| Tuesday: 9:30 AM – 6:00 PM |
| Wednesday: 9:30 AM – 6:00 PM |
| Thursday: 9:30 AM – 6:00 PM |
| Friday: 9:30 AM – 6:00 PM |
| Saturday: 9:00 AM – 6:00 PM |
| Sunday: 11:00 AM – 5:00 PM |
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Showing 5 reviews Rating:1 Purchased a gold bracelet as a birthday present. I foolishly trusted the sales assistant and didn’t check it myself. When the gift was opened there was a clear dent on the bracelet and other marks. When I returned it the next day the other sales assistant opened the case and put her finger straight on the dent without me telling her what the issue was. In my opinion they knowingly sold me this damaged item. The manager tried to blame the new sales assistant who unfortunately wasn’t there to explain. Not the level of service you expect when purchasing expensive items. I would not return or recommend this jewellers.
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0 You have already voted! Rating:5 Unreal experience. Been looking around to buy my first higher end watch for a while and the service at Fraser Hart Touchwood was quality. TJ was helpful and did a great job to help me find the right watch, shout out to the rest of the team. Taz, Mo and Sophie
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0 You have already voted! Rating:5 I was served by Tas and the store manager to look for a gift for my wife to be. They were both so helpful and very friendly. I came in with my family and we recieved a warm welcome from all. The other team members in store were also very friendly. From the experience me and my family recieved it seems that it was a fun and positive environment where customers can relax and just be themselves without feeling so pressured. The service was second to none and I will definitely come back to purchase again in the future. Thank you to the team.
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0 You have already voted! Rating:5 Bought a couple of watches from Fraser Hart Solihull recently and the service I received was exceptional. The store manager Mo treated myself and my wife like friends, he was never pushy or over powering, just very polite and informative. The sales team were excellent in particular James who looked after us whilst purchasing the watches. I would highly recommend this shop!
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0 You have already voted! Rating:5 We bought a diamond ring from Fraser Hart Solihull. A very pleasant experience, not just the ring but the service we received from this branch was amazing. Special mention of Tas & Mo, they were highly customer focused had a very good understanding of customers taste for jewellery. They were friendly and made the transaction comfortable for us. Big thanks to them for a lovely birthday card and sweets, good gesture from the team. Will definitely visit Tas & Mo again for future purchases from Solihull branch.
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