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| Monday: 8:00 AM – 9:00 PM |
| Tuesday: 8:00 AM – 9:00 PM |
| Wednesday: 8:00 AM – 9:00 PM |
| Thursday: 8:00 AM – 9:00 PM |
| Friday: 8:00 AM – 9:00 PM |
| Saturday: 8:00 AM – 8:00 PM |
| Sunday: 10:30 AM – 4:30 PM |
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Showing 5 reviews Rating:5 My wife has dementia recently diagnosed and I noticed she was having difficulty with her bra having gained weight due to the condition making her compulsivly eat. I thought that it would be easy to take her to get measured for correct underwear but was obviously mistaken (being a clueless male),
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0 You have already voted! Rating:5 I was at the Shirley store on 20th march 2024
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0 You have already voted! Rating:2 A good sized store with items laid out well and ready to navigate around.
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0 You have already voted! Rating:3 The shop itself is great, the cafe however is incredibly confusing. Self service machines are incredibly slow and there are no menus. If you want to eat in you have to find a table, then go and order on the machine and then go back to the table and wait for food. Some older visitors want to be able to order a hot drink or cake at the till and be served by a person. The setup is ridiculously unorganised. The staff are clearly stretched and these self service machines are a hindrance not a help. Would not print a receipt on my visit and the buzzers kept on running out. Why doesn’t the cafe have menus and the option to order at a counter. I go for the shops itself but not for the cafe anymore unfortunately.
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0 You have already voted! Rating:5 Absolutely massive, so good to have M&S close. Can’t beat them on quality. I’m still wearing clothes I bought from M&S 22 years ago !
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Anyway I visited your Solihull branch (which is in Shirley) and asked about a measuring and fitting service to only be told that there is a 2 week waiting time.
As my wife is obviously not very well I asked one of your staff if they could just measure my wifes torso thinking I would buy a selection of bras and return those that were not suitable.
Your employee in question obviously realised my wifes uncomfort and my distress and took it upon herself to help and offered a fitting there and then even though she was busy performing other tasks.
She spent around 40 minutes with us and was so kind and considerate. She was amazing and comforted my wife no end. I would have really liked to buy an item...
User
When I had a really bad turn & felt faint & really unwell.
The store Manager Calum McKenzie
Who is also a first aider, came to my assistance.
He was so kind & caring getting me water a chair & bowl because I felt sick.
He sat on the floor with me for quite a while reassuring me at all times not to worry .
I was touched by his lovely manner.
He is definitely a great asset to your store.
I am truly grateful to him
Please convey my sincere thanks to him.
He said someone would be in touch with me to see how I was.
A lady just rang me has promised.
What lovely customer service.
I am happy to say I feel so much better today.
Yours most sincerely Mrs Patricia Clarke.
C
Do not go to the store near the end of the day as only self service tills are available for use and they do not accurately weigh your basket. I scanned one thing twice by accident and didn’t realise until I got home and checked the receipt. Thankfully the item wasn’t that expensive.
The cafe has a terrible setup. The self service points don’t work well (I think M&S staff need to go and look at McDonald’s). There is not enough seating and the store is understaffed.
Stella
Jennifer