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| Monday: 9:00 AM – 5:00 PM |
| Tuesday: 9:00 AM – 5:00 PM |
| Wednesday: 9:00 AM – 5:00 PM |
| Thursday: 9:00 AM – 5:00 PM |
| Friday: 9:00 AM – 5:00 PM |
| Saturday: Closed |
| Sunday: Closed |
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Showing 5 reviews Rating:1 This company is an absolute clown show. Awful customer service. I cancelled services in May 2023 and they’re still billing us for them. I have had a member of staff almost solely employed in trying to get responses from them. Awful company.
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0 You have already voted! Rating:1 Wavenet also renewed our contract without discussion, and refuse to release us from “our contract”. even though they actually have no contract with us. We had a contract with Townley a company they acquired. With Townley our notice period was 30 days. Wavenet are refusing to honour this. They claim the terms and conditions on their website override the written/signed contract we have. Terms and conditions they have never even written an email to advise they have changed or given us the opportunity to review.
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0 You have already voted! Rating:1 Wavenet renewed our contract without prior discussion, doubled the charges and will not release until 12 months is up. Most of the lines we are being charged for are not even in service and have no connection. No one ever calls back, they have admitted errors on their side and yet we have to pay regardless. Would recommend staying well away from this company. Would be 0 stars if possible. Even their staff don’t stay long.
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0 You have already voted! Rating:5 Our company has used Wavenet for some years now for several different services and every interaction with the employees is pleasant, knowledgable and polite. The service provide by the Mobile Customer Service team, in particular Kim and Chris is always fantastic. They are helpful, very prompt and supportive in dealing with any requests we throw at them.
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0 You have already voted! Rating:5 Excellent service from day one. The team have always been very supportive throughout, installation was a huge (and daunting) job but went without a hitch with the help of Aaron and the other guys on site.
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Thanks for submitting your review!Roseneath
Sebastian
in our opinion – don’t touch this company
Belinda
Sarab
Beechfield
Ever since then, we have had a great service whenever we’ve needed help or advise, the team are always very responsive and nothing is too much trouble. A huge thank you to Aaron, Ian and the whole team!! Would certainly recommend, and have done already.
Keep up the good work =)