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| Monday: 9:00 AM – 5:30 PM |
| Tuesday: 9:00 AM – 5:30 PM |
| Wednesday: 9:00 AM – 5:30 PM |
| Thursday: 9:00 AM – 5:30 PM |
| Friday: 9:00 AM – 5:30 PM |
| Saturday: 9:00 AM – 5:30 PM |
| Sunday: Closed |
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Showing 5 reviews Rating:1 Walked into the Solihull branch and spoke to Lucian where we booked a trip to South Africa
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0 You have already voted! Rating:5 Have just used Travel bag for the first time, and had the great pleasure of dealing with the wonderful Kaleem and Lily. Super efficient, great pricing and really hit the nail on the head for customer service. Very impressed with the company and will refer others to use them over and over again!
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0 You have already voted! Rating:5 We’ve been here more than once to book long-haul holidays, the latter being a multicentre trip. Staff are very helpful when tailoring trips to suit and. Didn’t pressure the sale. We were able to go away and think about it before committing once we’d had all our questions asked. We knew our availability of travel dates and the best options looked at for flight times, costs and hotels. We will definitely be back in the future.
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0 You have already voted! Rating:5 Always ready to offer informative help and support when booking holidays.
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0 You have already voted! Rating:5 Excellent service, lovely staff, so helpful
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Thanks for submitting your review!Aaron
When we received the confirmation, one flight and several rooms were a downgrade to what we had paid.
Then we received several more emails where more rooms were downgraded – giving us no confidence in the whole booking.
When asking about why, this was due to availability – which doesn’t make sense as the first email was a fully confirmed booking.
But even so, if something changed, we’d expect a refund for downgraded rooms, but we were told they were the same cost and eventually told we were due £75, but we calculated the difference at c.£835.
We were rudely told to just go on the holiday, enjoy it and they’ll sort any issues out after.
And our bags were not transferred between flights as promised nearly causing them to be left in Joburg rather than following us back to the UK.
I would avoid this sham of a company, as Lucian treated us badly and his boss was even worse, so seems the ...
Ellie
Scott
Kevin
They always seem to have access to better resorts and airlines at very reasonable prices.
Eve
Kal has had to book our trip 4 times
Originally booked in 2019 but because of Covid and personal difficulties had to postpone. we at last are managing to make our trip for our 50th wedding anniversary
Thanks so much Kal