All reviews

Showing 5 reviews

1. Hady 21 September 2023, 10:44

   Rating:

   5

   It’s got everything you want for your hair and makeup, the make up products are at at a good price unlike some stores are at higher price, you can search what you want.

   0

   0

   You have already voted!

   Reply

2. Jackie 6 August 2023, 20:19

   Rating:

   1

   Customer service by a guy called Nav and his wife was absolutely disgusting, so much that I ‘exploded’ and unfortunately cussed him because he was confrontational, lied about events that led to me buying a dodgy wig from the shop on Saturday 05/08/23.
   On Sat 05/08/23 I went into the shop and saw a wig on display that I liked and asked for colour 4 or 1b. Naz went upstairs and bought another wig in colour 4 and because it was a different stye/type to the one on display, I declined buying it. I looked around and could not find another wig I liked, when another guy in the shop offered to sell me the one on display, but I said it was exposed to elements in the shop because it was not boxed. He called someone and they offered to reduce it from 39.99 to 29.99 because it was on display. I did not try the wig in the shop because I wanted to wash it first because it had been exposed to elements in the shop (not clean) and goodness knows what could have been lurking in that disp...

   0

   0

   You have already voted!

   Reply

3. Vanessa 29 October 2022, 10:30

   Rating:

   1

   Worsttttt customer service ever…i use to go in there regular for yearssss and spend hundreds. Until i noticed they cant be bothered, they rush you, theres no assistance. They talk to you like rubbish. Considering theres a no refund policy they should assist you as much as possible to ensure your going home with the right products. But they dont care, just take your money and want you gone. I think i have to go back to basics and start using TZ again. It kills me to spend my money with people with no respect whatsoever. And also no knowledge on the products. They rushing even when theres hardly any customers. And i will spread the word about how they treat people. Sometimes they have a little boy at the till looks about 6 your better off asking him he has better customer service than the actual boss himself and im sure its his son.

   0

   0

   You have already voted!

   Reply

4. Rachel 22 May 2019, 08:28

   Rating:

   5

   Absolutely brilliant shop! I bought some hair extensions a couple of weeks ago and tried to dye them but some of the strands didn’t take to the dye. I went back to explain what had happened and T offered some advice on how I could fix it. I tried, and unfortunately it didn’t work. This wasn’t the shop’s fault, but I went back and asked if they could do anything to help. I spoke to T again and he gave me some brand new extensions which I now have in and they look great. I have always received impeccable customer service from the people working in the store. I have been in a number of times they have often given me free fake eyelashes and hand creams. The prices are more than reasonable and there is a huge selection of products. I would give more than 5 stars if I could!

   0

   0

   You have already voted!

   Reply

5. Rebecca 2 September 2018, 19:56

   Rating:

   1

   Good store and 99.9% of the time you find everything you need. However, the service is shockingly abysmal. As soon as you walk in the door, you have someone following you around to see if you’re going to steal. If theft is such a big concern, install cameras and less intrusive loss prevention measures, instead of deeming all your customers as potential thieves and making them feel uncomfortable. These people who you so freely class as thieves are the same ones keeping money in the till and the doors open.

   0

   0

   You have already voted!

   Reply