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| Monday: 9:00 AM – 5:00 PM |
| Tuesday: 9:00 AM – 5:00 PM |
| Wednesday: 9:00 AM – 5:00 PM |
| Thursday: 9:00 AM – 5:00 PM |
| Friday: 9:00 AM – 5:00 PM |
| Saturday: Closed |
| Sunday: Closed |
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Showing 5 reviews Rating:1 They paid unauthorised payments to a fraudulant company. Accepted they messed things up and FCA involvement ended up with £125 compensation. BUT STILL HAVEN’T REFUNDED THE MONEY!!! Further enforement action now being taken by the FCA.
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0 You have already voted! Rating:3 They want you to set direct debit up but don’t show up double check with bank yes others went out, it’s a worry because it could lead you with missed at least min payment leading to making a payment on the direct debit day of you pay amount before they still take payment but don’t show on account and could with charges not yet,was point as DD are in place to prevent, other cards take payment before and don’t take DD so I pay more no point if they take DD anyway even a debit card show’s but 2 day’s some times much longer even Barclays pay it is slow and if you keep checking they log you out and while to get back in, good customer service but it’s ringing up again making direct debit pointless
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0 You have already voted! Rating:1 Vanquis what has happened to you??? you started off really well, I have had my account for about 5 years with no problems. made all payments on time everything good. Then I had to change my payment date as my husband started a new job set up what they call a promise to pay for when he got paid what a good idea and a big help, or so I thought I checked my app and found the promise to pay was no longer active on my account so I had set it up manually. Got a letter this morning telling me that I haven’t paid when amount was due its not due till the 19th that’s the promise to pay date original due date 29th I have just spoken to them and they just send you round in circles they say a lot but don’t seem to actually do or resolve anything. I also mentioned that I am really shocked at how often and high the interest increases are I have had 3 in the past 6 months or so and was informed that there is another one coming for 55% I was told I could speak to customer cervices ...
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0 You have already voted! Rating:3 If you’re comfortable with spending an hour on the phone pursuing customer service, or waiting for a fortnight without receiving responses to your emails or website queries, then this company might be a good fit for you. However, for me, the higher interest rate on my savings didn’t justify the time and effort. I should mention that when I did manage to reach customer service, they delivered on their promises, which somewhat salvaged their standing. Nevertheless, the overall experience was a letdown.
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0 You have already voted! Rating:1 Had a spot of bother financially. I have 5 creditors and all except vanquis helped me out. All I was asking was 1 month breathing space to get back on my feet. All the other 4 were so helpful. I’ll be paying you what a I owe and I’ll not use vanquis again.
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