Virgin Money

Average score: 1/5
(5 reviews)
   https://secure.ybonline.co.uk/
   14 Broadway, Bradford BD1 1EZ, UK
   Bank

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Opening hours

Opening hours
Monday: 9:30 AM – 4:00 PM
Tuesday: 9:30 AM – 4:00 PM
Wednesday: 10:00 AM – 4:00 PM
Thursday: 9:30 AM – 4:00 PM
Friday: 9:30 AM – 4:00 PM
Saturday: 9:30 AM – 1:00 PM
Sunday: Closed

Additional information on Virgin Money

This is the location of Virgin Money

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Reviews

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    Showing 5 reviews
  1. Rating:

    1
    Avoid banking with them I was with the virgin money for 17 years and out of nowhere the sent a letter saying we are closing your account and your wife’s when asked for a reason in the branch the lady said I don’t know I’m confused this decision is not from our branch she was helpful and said complain to ombudsman

    But over all I’m not happy with how they have treated us at all

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  2. Rating:

    1
    This branch is literally the slowest. Since the closing of Yorkshire Bank it’s been such an absolute pain to come here. The cashiers are so slow, I appreciate each situation is dependent on what needs doing but wow. A simple cash dispense takes more than 20 minutes. We have our cards, we have the details you need, yet you still cant seem to get the job done. I waited over half an hour to 45 mins to be seen and there were only 2 people in front of me. The time prior to this it took nearly an hour for cash? It’s so frustrating having to go to this branch. Each time I go I honestly can not be bothered going back, only because of how long it takes to take cash out. I spoke to someone who was also a customer to virgin and he said he tries not to come here because of the same reason and prefers Shipley.
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  3. Rating:

    1
    Absolutely appalling customer service. Both the representative and the branch manager knew nothing about dealing with a deceased persons estate. They wouldn’t provide information to me, despite possessing all relevant documents.
    The worst banking experience I have ever had.
    Useless.
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  4. Rating:

    1
    Rubbish Bank in Bradford. Unfriendly and unethical staff. Specially the ASIAN beard guy (pakistani or indian). Waste of time and effort.
    GO SOMEWHERE ELSE BUT NOT TO VIRGIN MONEY.
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  5. Rating:

    1
    Very bad service. I am appalled by the lack of customer service. I walked in at bd1 branch and was left to wait half hour when I could have been served. I was passed around to 3 staff. Then as more customers came in. They were served before me. I think because I am Asian I was told the other customers are priority yet they came after me.. i left in tears.
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