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Monday: 9:30 AM – 4:00 PM |
Tuesday: 9:30 AM – 4:00 PM |
Wednesday: 10:00 AM – 4:00 PM |
Thursday: 9:30 AM – 4:00 PM |
Friday: 9:30 AM – 4:00 PM |
Saturday: 9:30 AM – 1:00 PM |
Sunday: Closed |
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Showing 5 reviews Rating:1 Avoid banking with them I was with the virgin money for 17 years and out of nowhere the sent a letter saying we are closing your account and your wife’s when asked for a reason in the branch the lady said I don’t know I’m confused this decision is not from our branch she was helpful and said complain to ombudsman
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Rating:1 This branch is literally the slowest. Since the closing of Yorkshire Bank it’s been such an absolute pain to come here. The cashiers are so slow, I appreciate each situation is dependent on what needs doing but wow. A simple cash dispense takes more than 20 minutes. We have our cards, we have the details you need, yet you still cant seem to get the job done. I waited over half an hour to 45 mins to be seen and there were only 2 people in front of me. The time prior to this it took nearly an hour for cash? It’s so frustrating having to go to this branch. Each time I go I honestly can not be bothered going back, only because of how long it takes to take cash out. I spoke to someone who was also a customer to virgin and he said he tries not to come here because of the same reason and prefers Shipley.
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Rating:1 Absolutely appalling customer service. Both the representative and the branch manager knew nothing about dealing with a deceased persons estate. They wouldn’t provide information to me, despite possessing all relevant documents.
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Rating:1 Rubbish Bank in Bradford. Unfriendly and unethical staff. Specially the ASIAN beard guy (pakistani or indian). Waste of time and effort.
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Rating:1 Very bad service. I am appalled by the lack of customer service. I walked in at bd1 branch and was left to wait half hour when I could have been served. I was passed around to 3 staff. Then as more customers came in. They were served before me. I think because I am Asian I was told the other customers are priority yet they came after me.. i left in tears.
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Thanks for submitting your review!User
But over all I’m not happy with how they have treated us at all
S
Alex
The worst banking experience I have ever had.
Useless.
User
GO SOMEWHERE ELSE BUT NOT TO VIRGIN MONEY.
shabs