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Showing 5 reviews Rating:1 I got the warranty with them through a dealership, called up and turns out the only cover a few things.. what’s the point and looking at other reviews the have zero happy customers, the only good review has come from a garage.
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0 You have already voted! Rating:1 AVOID THIS COMPANY. I paid several hundred pounds for a cosmetic repair policy and when I came to make a claim they said they didn’t cover the body panel I was trying to claim for and the damage was “too severe” – this was in response to some light stone chips. I have attached a picture of my claim to show what this company will not repair. How can they call this damage severe?
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0 You have already voted! Rating:1 This warranty from this company isn’t worth the paper it’s written on – AVOID!! I have been refused my claim even though the manufacturer of the vehicle has stated categorically on several occasions that the faults on my car are manufacturing faults NOT DRIVER STYLE OR GENERAL WEAR AND TEAR!!! However Auto Trust’s ‘expert technician’ disagrees and have now left me with a £7000+ bill on a car I’ve had only 10 months. Absolutely disgusting and judging by the overwhelming amount of negative reviews on here I’m not the only one in the same boat. Safe to say I am now pursuing legal action against Auto Trust and the dealership who sold me the car.
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0 You have already voted! Rating:1 Do not use this company they are shocking! Firstly I sent over pictures of the damage and straight away they refused it saying it was larger than 30cm. I had to take a picture with measuring tape to show them it was well within the limits. I’ve waited months for an appointment, the guy doing the work never showed up or even contacted me to say they wouldn’t be coming to fix my car. So I’ve spent the whole day in the house a week before my wedding, had to arrange child care for my 4 month old baby and have the day of work. This company is disgusting and Nathan needs sacking!!
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0 You have already voted! Rating:1 Took out a 3 yr alloy and cosmetic insurance policy. 17 months later tried to get one of my alloys repaired, submitted claim on-line, no/one contacted me, sent another email, no response, made 4 phone calls where I held for an hour, on the first 3 I was eventually cut off. On the fourth call got through. Explained that I had submitted all photos and claim on line, to be told that they hadn’t received any submission on line. The agent then said she would do a manual claim for me, she said I would receive an email and to re-submit my photos. Guess what!!!! No email arrived. I would never take out this insurance from a car dealership again. Very expensive and not worth the paper it is written on. What is laughable is that it says you can make unlimited claims. I haven’t even been able to make one!
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